Welcome to HypeU Support

Collectors can build exclusive sets, trade with others, showcase collections, and benefit from cards that increase in value over time.

All cards are stored in your Collection Dashboard within the app.

Yes. Any card you own can be listed back on the marketplace at a price you choose.

All purchases are made through the in-app HypeU wallet, which connects to your bank account once KYC is verified.

Browse the marketplace, select a card, and click “Buy Now” or “Make an Offer.” Payment is completed directly with your HypeU wallet.

Minting is nearly instant once requirements are met. Your card will appear in the marketplace within minutes.

Yes. Athletes fully control their cards and earn royalties on every resale.

Limits depend on your level: 5 Commons monthly at Level 1, more Epics and Legendaries as you progress.

JPEG and PNG images are supported, in sizes 1:1, 16:9, or 9:16, with a maximum of 10MB per file.

Verified athletes can mint cards. Minors may require parental approval or organizational accounts.

Yes. Premium frames (like Gold or Ice) make cards visually unique and can increase desirability.

Yes. Collectors often pay more for lower edition numbers (e.g., 1/20).

Legendary cards are the rarest tier, often one-of-a-kind, and carry the highest resale potential and royalties.

Initial prices are set by the athlete. Value may rise based on rarity, edition number, athlete performance, and collector demand.

Cards come in Common, Epic, and Legendary tiers, each with increasing rarity and value.

Stronger fan engagement increases loyalty, boosts card demand, and enhances long-term income.

Yes, but communication is kept safe, moderated, and limited to app guidelines.

Updates, shoutouts, behind-the-scenes content, polls, and exclusive announcements.

Collectors who own an athlete’s cards typically gain access to their chatroom.

It’s a built-in feature where athletes can connect directly with collectors and fans.

Through programs like 30×30, athletes can earn cash bonuses for referring other athletes who mint and sell cards.

Yes. Collectors can profit by reselling cards for higher prices in the marketplace.

Earnings are credited to your HypeU wallet and can be withdrawn to your bank account once KYC is complete.

Athletes keep up to 90–92.5% of their first sale, minus a small HypeU fee.

Athletes earn 2.5%–5% royalties on every resale of their cards, forever.

Most issues are resolved within 24–48 hours by the HypeU support team.

Use the in-app Support Form and attach screenshots of the error.

Ensure your image is JPEG/PNG, under 10MB, and in the correct ratio (1:1, 16:9, 9:16).

Confirm your KYC and bank details, check minimum balance requirements, and allow 1–5 business days.

Reset your password, check your internet, and verify you’re using the latest app version.

Yes, but parental or organizational accounts may be required depending on state NIL laws.

Yes. All KYC data is encrypted and never shared with third parties.

In most cases, no documents are required. HypeU uses email verification to secure your account. However, if our AI-powered security system detects unusual activity, we may request additional verification to protect both you and the community.

KYC ensures secure transactions and allows you to withdraw earnings.